Careers

Jobs Opportunities: Senior Writer/Editor | Program Manager, Membership and Marketing | Customer Service Representative

Senior Writer/Editor

Reports To: Director of Communications
FLSA Status: Exempt
Salary Range: $75,000-85,000/year

POSITION SUMMARY

Responsible for conceiving, assigning, researching, writing, and editing news and feature articles of interest to an audience of National Guard officers for NATIONAL GUARD magazine and the NGAUS website. Serves as managing editor of Washington Report, the association’s weekly e-newsletter. Contributes to other Communications Department initiatives as needed. Responsible for ghostwriting columns and op-ed for NGAUS senior leaders. Supervises/mentors’ association staff writer. Edits a wide range of written materials for the entire NGAUS staff by performing the following duties.

DUTIES AND RESPONSIBILITIES

Works with director of communications and production manager on overall editorial look and content of NATIONAL GUARD magazine.
Serves as the magazine’s news editor and primary copy editor.
Serves as managing editor of Washington Report, the association’s weekly e-newsletter.
Establishes and maintains contacts on Capitol Hill, at the National Guard Bureau, and within Guard units and headquarters nationwide, and stays current with military news and trends to develop story ideas.
Conceives and assigns stories to and supervises staff writer.
Researches, covers events, and conducts field and phone interviews with subjects for articles.
Writes news and feature articles for the magazine, e-newsletter, and the website.
Ghostwrites and helps market columns and op-eds for NGAUS senior leaders.
Assists with final editing and proofreading.
Assists with other directorate and staff initiatives as needed.
Works with other departmental staff to conceive of a personal professional development strategy.
Stays current with communications trends and technologies and attends association media and publishing seminars as well as other communication workshops and training.
Preforms other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each duty satisfactorily.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Education/Experience

Bachelor's degree (B.A./B.S.) from four-year College or university; and ten years related experience and/or training; or equivalent combination of education and experience. Familiarity with the military.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applications

All interested candidates should submit a resume (no longer than two pages), to [email protected]. Attached (or linked) must be three references and three published articles/papers.

Program Manager, Membership and Marketing

Reports To: Director of Membership and Marketing
FLSA Status: Exempt
Location: This position is based in Washington, D.C. There is no option to telecommute.

POSITION SUMMARY

The Program Manager, Membership and Marketing, plays a critical role in developing and executing strategic initiatives that drive membership growth, retention, and engagement across all 54 states, territories, and the District of Columbia. This individual supports cross-departmental efforts to elevate the NGAUS brand, promote key programs and events—such as the Annual General Conference—and ensure clear, consistent communications across all platforms. The role combines strategic planning, project management, and creative execution, supporting both national efforts and state-level outreach.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Membership Strategy & Engagement

Collaborate on and implement a comprehensive annual membership plan focused on recruitment, engagement, and retention.
Supporting the Database Manager with membership support and coordination across 54 states and territories.
Work directly with state executives, membership POCs, and association leadership to strengthen local membership efforts.
Curate member resources, develop onboarding tools, and coordinate national and regional outreach campaigns.

Marketing & Communications

Lead the planning and execution of strategic marketing initiatives to support membership, programs, events, and advocacy.
Create, manage, and deliver marketing projects from concept to completion —establishing timelines, assigning roles, and coordinating deliverables (print, digital, and video).
Support marketing for the NGAUS General Conference, establishing a cohesive brand identity and campaign across channels.
Maintain and update the association website and work with the communications department to keep all content current and relevant.
Develop and distribute email marketing campaigns and digital communications across platforms, ensuring message consistency and brand alignment.
Provide graphic design services as needed and manage the production of promotional materials.
Partner with staff and state associations to create customized marketing toolkits and outreach templates.
Serve as video editor and support content production for events, education, and promotions.
Assist in with management of content for the General Conference mobile app.

Multimedia Content

Collaborate with communications, events, and program teams to identify content opportunities and align messaging.

Organizational Collaboration & Innovation

Work cross-departmentally to support integrated campaigns and communication initiatives across all programs.
Collaborate with the Innovation Working Group to generate new ideas and improve membership and marketing practices.
Assist in handling member inquiries, ensuring timely and professional responses.
Stay current on marketing, membership, and communication trends through training, webinars, and conferences.

Additional Duties

Facilitate internal and external administrative membership-related requests.
Perform other duties as assigned.

QUALIFICATIONS AND COMPETENCIES

Required

Bachelor's degree (B.A./B.S.) in Marketing, Communications, Business, or related field.
Minimum of 2 years of experience in membership management, marketing, or related areas; association or military environment experience preferred.
Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
Familiarity with association management systems (AMS), email marketing platforms, and CMS tools.
Excellent verbal, written, and interpersonal communication skills.
Ability to travel to support national events and conferences.

Preferred

Experience supporting a federated or chapter-based membership structure.
Understanding of the National Guard or military-affiliated community.
Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop, Premiere Pro, After Effects) or equivalent design/video tools.
Experience with video production and editing for social and event platforms.

Core Competencies

Ability to translate strategic ideas into actionable marketing content.
Strong analytical skills and attention to detail.
Collaborative mindset with a service-oriented approach to working with state associations and internal departments.
Creative thinker with a passion for enhancing member value and organizational visibility.

Physical Demands

Must be able to sit, stand, walk, use hands, and communicate effectively.
Occasionally required to lift and move up to 25 pounds.
Vision abilities required include close vision, distance vision, depth perception, color vision, and ability to adjust focus.

Work Environment

Moderate noise level in a typical office or remote setting.
Occasional travel required for conferences, trainings, and state outreach.

Applications

All interested and qualified should send cover letter, resume, and references to [email protected] by close of business (5 p.m. EST) on Sept. 19, 2025.

Customer Service Representative

Reports To: Director of Membership and Marketing
Location: This position is based in Washington, D.C. There is no option to telecommute.

POSITION SUMMARY

Provides timely customer service for the state associations, association members and other NGAUS employees by performing the following duties.

DUTIES AND RESPONSIBILITIES

Processes NGAUS memberships on behalf of NGAUS and state associations. Memberships require installment payments, regular or partial payments and complimentary memberships.
Processes updates to member records such as address, rank, name changes, email addresses and other information required to keep member records current.
Responsible for performing data entry and data clean up projects to routinely and systematically improve the database integrity (i.e. merging duplicate records, eliminating stacked records and other tasks that improve the integrity of the database).
Collaborates with national and state association staff to increase deliverability of direct mail, subscriptions and email marketing.
Fields emails and phone calls from members pertaining to website login, membership, conference, payments and other NGAUS inquiries.
Performs quality control of data inputs from state users to ensure accuracy and consistency.
Reviews discrepancies in data received requests for clarification and/or advises supervisor of issues related to data.
Provides magazine mailing file.
Provides support for the NGAUS annual conference.
Provides administrative support to the membership and marketing department, including support for direct mailings, preparing slide presentations and other tasks as assigned.
Serves as front desk receptionist as needed.
Participates in state visits and after hours functions.
Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and ability needed. NGAUS may make reasonable accommodations to enable individuals with disabilities to perform essential functions.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Math Ability

Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentage, and draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions given in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should know Microsoft Word, Microsoft Excel, Microsoft Outlook and association management software.

Education/Experience

High school diploma or general education degree (GED); or one-year related experience and training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities

Customer focused
Responsive
Courteous
Results driven
Goal-oriented
Problem-solving skills
Ability to be flexible
Ability to multi-task

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. NGAUS may make reasonable accommodations to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. This job’s specific vision abilities include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and the ability to see color.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions. NGAUS may make reasonable accommodations to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Applications

Please submit cover letter and resume (two pages maximum), to Ms. Cheryl Young at [email protected] by close of business Oct. 10, 2025.