Careers

CUSTOMER SERVICE REPRESENTATIVE    

Reports to: Director of Membership & Marketing

This position is based in Washington, D.C. There is no option to telecommute.

About NGAUS: The association includes nearly 45,000 current or former Guard officers. It was created in 1878 to provide unified National Guard representation in Washington. In their first productive meeting after Reconstruction, militia officers from the North and South formed the association with the goal of obtaining better equipment and training by petitioning Congress for more resources. Today, 148 years later, NGAUS has the same mission.

Summary: Provides timely customer service for the state associations, association members and other NGAUS employees by performing the following duties.

Duties and Responsibilities

• Process NGAUS memberships on behalf of NGAUS and state associations. Memberships required installment payments, regular or partial payments, and complimentary memberships.
• Process updates to member records such as address, rank, name changes, e-mail addresses, and other information required to keep the member’s record current. 
• Responsible for performing data entry and data clean up projects to routinely and systematically improve the database integrity (examples – merging duplicate records, eliminating stacked records, and other tasks that improve the integrity of the database)..
• Collaborate with national and state association staff to increase deliverability of direct mail, subscriptions and email marketing.
• Field emails and phone calls from members pertaining to website login, membership, conference, payments, and other NGAUS inquiries.
• Perform quality control of data inputs from state users to ensure accuracy and consistency.
• Review discrepancies in data received requests for clarification or advice supervisor of issues related to data.
• Provide magazine mail file.
• Provide support for the NGAUS annual conference.
• Provide administrative support to the membership and marketing department, including support for direct mailings, preparing slide presentations, and other tasks as assigned.
• Serve as front desk receptionist as needed.
• Participate in state visits and after-hours functions.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and ability needed. NGAUS may make reasonable accommodations to enable individuals with disabilities to perform essential functions.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions given in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should know Microsoft Word, Microsoft Excel, Microsoft Outlook and association management software.

Education/Experience

High school diploma or general education degree (GED); or one-year related experience and training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities

Customer focused
Responsive
Courteous
Results driven
Goal-oriented
Problem-solving skills
Ability to be flexible
Ability to multi-task

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. NGAUS may make reasonable accommodations to enable individuals with disabilities to perform essential functions.
    
While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. This job’s specific vision abilities include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and the ability to see color.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions. NGAUS may make reasonable accommodations to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Applications

Please submit cover letter and resume (2 pages maximum), to Cheryl Young at [email protected] by close of business Aug. 31, 2026.