Change Coming to Army Knowledge Online

NGAUS Washington Report

(Nov. 26, 2013) Retirees and family members should activate the forwarding function in their Army Knowledge Online account profile before Dec. 31, when their email will no longer be accessible.

As of Jan. 1, 2014, they will no longer be able to log into their inboxes or reach information and messages archived in Army Knowledge Online, known as AKO, email folders.

As part of the Army's AKO transition to enterprise services, Army retirees and family members can have their AKO email automatically forwarded to a commercial email address until Dec. 31, 2014. In the past, users could only forward AKO email to a government email address.

Users may need to update business and billing accounts, such as utilities, credit card companies, banks and other financial institutions, mailing lists, etc., if AKO email was used for these accounts. Retirees may need to update their myPay email address to continue getting messages from the Defense and Accounting System.

Retirees and family members who use AKO email as their primary email should sign up for an alternate email account before Dec. 31, 2013, and have email forwarded.